Privacy Policy

Wards Property Management Ltd ("we", "us", "Wards Property") is committed to protecting and respecting your privacy, and complying with The Data Protection Act 1998 and the EU General Data Protection Regulation (GDPR). This policy sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed. Please review this policy carefully to understand our views and practices regarding your personal data and how it will be treated.

Information We May Collect From You

In order to provide you with best service we can we may collect the following data from you:

Information you give us.
When you fill out and submit forms on our website (www.wardsproperty.co.uk), such as registration, contact or viewing/valuation request forms, or contact us via email or phone, then you may provide us with personal information. This information may include your name, address, phone number and email address, or your property search criteria.

Information we collect about you.
When you visit this website we may collect technical information from you such as your IP address, browser and version, along with analytic information about your visit such as the full Uniform Resource Locators (URL) clickstream to, through and from the website and time spent on each page. This information is anonymous and cannot be used to personally identify you.

Cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you accept our Cookie notice. Cookies contain information that is transferred to your computer's hard drive.

When you visit our website, we use performance cookies to collect information so that we can analyse how you use our website. These cookies don't collect information that identifies you. All information these cookies collect is anonymous and is only used to improve how our website works.

To opt-out of this and block our website's cookies you can decline the cookie policy notice at the bottom of our website. To find out more on cookies and how to manage them, visit http://www.allaboutcookies.org/manage-cookies/.

Uses Made of the Information

We use information held about you in the following ways:

Information you give us. We will use this information to help us:

carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us
send you details of any properties that match your criteria
notify you of any changes to our services which may affect you
ensure that our website is presented in the most effective way for you and the device you are using to access it

Information we collect from you. We will use this information to help us:

administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
improve the way content on our website is presented to you and the device you are using to access it
keep our website safe and secure

Disclosure of Your Information

We may share your information with any members or subsidiaries of Wards Property Management Ltd as defined in section 1159 of the UK Companies Act 2006.

We may also share your information with the following third parties:

business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you
analytics and search engine providers that assist us in the improvement and optimisation of our website

Where We Store Your Personal Data

The data that we collect from you will be transferred to, and stored at, a destination within the European Economic Area ("EEA").

Unfortunately, the transmission of information via the internet is not completely secure. Although we will implement measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site; consequently, please note that we do not accept any responsibility for any risks in transmission of data (to the extent that such liability can be lawfully excluded). Once we have received your information, we will use procedures and security features to seek to prevent unauthorised access.

Compliance with laws and your rights

Currently there are various regulations and laws which apply to Data Protection and Data Privacy including the General Data Protection Regulation (GDPR) 2016, detailed information on these specific rights can be found at the website of the UK Information Commissioners under ico.org.uk. Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 and 2011 (as may be updated or amended from time to time).

At Wards Property, we make sure we follow these data protection and e-privacy laws. For your ease information about the laws, and your rights, can be found on the ICO's website - ico.org.uk.

You have the right to ask us not to process your personal information for marketing purposes. This can be done by checking or unchecking relevant boxes on our web forms, unsubscribing via any marketing emails we send, or contacting us at office@wardsproperty.co.uk

You have the right to ask us to request the cessation of data processing, or removal of your details you can do this by contacting us at office@wardsproperty.co.uk when contacting us, and please stipulate which part/parts of the Wards Property your request is regarding.

If you are not satisfied with the way in which your information is/has been handled, then you have the right to lodge a complaint to the Information Commissioner's Office ico.org.uk

Your rights

The GDPR provides the following rights for individuals:

The right to be informed

The transparency requirements of the GDPR create a number of overarching legal obligations for how you collect and use people’s personal data. The right to be informed encompasses some of the primary requirements in this area. It is about being open with people and providing them with clear and concise information about what you do with their data.

The right of access

You have a right to request that we provide you with a copy of your personal information that we hold and you have the right to be informed of; (a) the source of your personal information; (b) the purposes, legal basis and methods of processing; (c) the data controller’s identity; and (d) the entities or categories of entities to whom your personal information may be transferred.

The right to rectification

You have a right to request that we rectify inaccurate personal information. We may seek to verify the accuracy of the personal information before rectifying it.

The right to erasure

where it is no longer needed for the purposes for which it was collected; or
where you have withdrawn your consent (where the data processing was based on consent); or
following a successful right to object or
where it has been processed unlawfully; or
to comply with a legal obligation to which we are subject.

The right to restrict processing

You can object to any processing of your personal information which has our legitimate interests as its legal basis, if you believe your fundamental rights and freedoms outweigh our legitimate interests.

If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms.

The right to data portability

You can ask us to provide your personal information to you in a structured, commonly used, machine readable format, or you can ask to have it transferred directly to another data controller, but in each case only where:

the processing is based on your consent or on the performance of a contract with you; and
the processing is carried out by automated means.

The right to object

If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms.

Rights in relation to automated decision making and profiling.

The EU-wide rules in the Data Protection Act 2018 (GDPR), mean you can object to solely automated decision making, and some of these decisions (such as online credit or e-recruiting) will be subject to additional controls.

The new rules give you the right not to be subject to a decision based solely on automated processing if it affects you legally or substantively.

Compliance with laws and your rights

At Wards Property, we make sure we follow these data protection and e-privacy laws. For your ease information about the laws, and your rights, can be found on the ICO's website - ico.org.uk.

Changes to Our Privacy Policy

Any changes which we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. We encourage you to periodically review this policy for the latest information on our privacy practices.

Contact

If you have any questions, comments and requests regarding this privacy policy, please contact us at office@wardsproperty.co.uk.